General Terms

Eligibility to Use Our Services

You confirm that you are legally capable of entering into binding contracts and that you meet the age and jurisdictional requirements to use Serenali’s services.

Users must be at least 18 years old or have obtained legal consent from a guardian to use our services or purchase products.

Services must be used exclusively for lawful purposes and in compliance with applicable Swiss laws and regulations.

Our services and offers are intended solely for residents of Switzerland. Orders from outside this region may not be accepted.

Service Overview

Serenali provides an online platform for browsing and purchasing AI-enhanced essential devices including vacuum cleaners, air conditioners, and pet water fountains designed to improve daily living convenience.

We reserve the right to modify, suspend, or discontinue any part of our service at any time without prior notice to address operational or legal requirements.

Service availability may vary due to supply chain or technical factors. Serenali endeavors to maintain consistent access but does not guarantee uninterrupted service.

User Content

Any content you submit via Serenali platforms, including reviews and inquiries, is subject to the following terms.

You retain ownership of your content but grant Serenali a license to use it for service enhancement and promotional purposes as described.

By submitting content, you authorize Serenali to use, reproduce, and display it worldwide in connection with our services, without compensation unless required by law.

You represent that your content does not infringe third-party rights, is not unlawful, and you are responsible for its accuracy and legality.

Serenali may remove content deemed inappropriate or violating these terms without prior notice at our discretion.

Paid Services

Some Serenali services or products may require payment. The following terms govern those transactions.

Prices are clearly displayed at purchase points and are subject to applicable taxes. We provide transparent pricing for all AI devices offered.

Payments must be completed via accepted payment methods before order processing. We use secure systems to protect payment information.

If applicable, subscription services renewable automatically require you to review terms and cancel in advance to avoid further charges.

Refunds are handled in accordance with Swiss consumer protection laws and the specific product return policies outlined on our site.

Order cancellations are possible before shipment. After dispatch, return procedures apply as per product policies.

Applicable Swiss taxes are included in pricing or added during purchase as required by law.

Serenali may update prices to reflect market changes but will provide notice before applying changes to active orders or subscriptions.

Failure to complete payment may result in order cancellation and restrictions on future transactions until resolved.

Disclaimer

Serenali provides products 'as is' without implied warranties beyond those required by law. We strive for accuracy but do not guarantee uninterrupted or error-free service.

Third Party Services

Certain features or offers may involve third-party providers. Serenali is not responsible for their performance or compliance with privacy practices.

Privacy Policy

By using our services, you agree to the terms outlined in the Serenali Privacy Policy regarding data collection, use, and protection.

Changes to Terms

We may update these Terms periodically. Continued use of Serenali services after changes constitutes acceptance of the new terms.

Dispute Resolution

Any disputes arising from these terms will be governed by Swiss law and resolved in courts located in Switzerland.

User Account

Creating a Serenali account allows access to personalized features related to your AI device purchases and service preferences.

You agree to provide accurate, current, and complete information when creating or updating your account.

You are responsible for maintaining the confidentiality of your account information and for preventing unauthorized access.

Account sharing or transferring is prohibited unless explicitly authorized by Serenali in writing.

In the event you suspect unauthorized use or hacking of your account, notify Serenali immediately for protective measures.

We reserve the right to suspend or terminate accounts for violations of terms or suspicious activities.

User Conduct Rules

Users must adhere to the following guidelines to ensure a safe and respectful experience on Serenali platforms.

• Do not use the services for illegal purposes or in violation of any applicable laws.
• Avoid transmitting harmful, offensive, or disruptive content.
• Respect intellectual property rights and avoid unauthorized use of others' content.
• Do not attempt to compromise the security of the Serenali website or related services.
• Comply with instructions and policies communicated by Serenali staff.
• Refrain from spamming or other unsolicited communications.
• Report any violations or suspicious behavior to Serenali promptly.

Intellectual Property Rights

All content, activity, and proprietary materials on Serenali platforms are owned by or licensed to Serenali and are protected under Swiss and international intellectual property laws.

• You may not copy, modify, or distribute content without express permission from Serenali.
• Use of Serenali activity outside the permitted scope is prohibited.
• Unauthorized use of intellectual property may result in legal action.

Limitation of Liability

Serenali is not liable for indirect, incidental, or consequential damages arising from the use of our products or services except as required by law.

Termination of Service

Either party may terminate the use of Serenali services upon notice. Termination does not affect accrued rights or obligations.

Upon termination, access to services may be revoked, and any outstanding payments remain due.

Communications

By providing contact details, you consent to receive relevant information from Serenali electronically regarding your account and orders.

Governing Law

These Terms are governed by Swiss law, and any disputes will be subject to the jurisdiction of Swiss courts in the canton of Obwalden.